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1. Introduction

Gala Optic is committed to protecting your privacy and ensuring that your personal information is handled securely. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with Indian laws, including the Information Technology Act, 2000, and relevant rules.

2. Information We Collect

Personal Information: We collect information that can identify you, such as your name, email address, phone number, billing and shipping address, and payment information when you purchase products or services from us or interact with our website.

Sensitive Personal Data: We do not typically collect sensitive personal data, such as financial information or health data, unless required for specific transactions, and in compliance with applicable laws.

Non-Personal Information: We may collect non-personal information, such as browser type, IP address, and browsing behavior through cookies and similar tracking technologies.

3. How We Use Your Information

  • Process Transactions: Manage and fulfill orders, process payments, and handle returns or exchanges.
  • Improve Services: Analyze usage trends to enhance our website, products, and customer experience.
  • Communicate: Send you order confirmations, respond to your inquiries, and provide updates or promotional offers.
  • Compliance: Meet legal obligations, including those under the Information Technology Act, 2000, and other relevant regulations.

4. Disclosure of Information

Service Providers: We may share your information with third-party service providers who assist in operating our website, processing payments, or delivering orders. These parties are obligated to maintain the confidentiality of your data.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, in compliance with Indian legal requirements.

Business Transfers: If Gala Optic is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction, subject to the same privacy protections.

5. Data Security

We take reasonable steps to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We implement security measures in line with industry standards and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

6. Your Rights

Access and Correction: You have the right to access your personal data and request corrections if the data is inaccurate or incomplete.

Withdrawal of Consent: You may withdraw consent for the collection or use of your personal data at any time, subject to legal obligations.

Data Portability and Erasure: You have the right to request the transfer of your data to another service provider or its deletion, subject to applicable laws and regulations.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. You can control the use of cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Cross-Border Data Transfers

In the event that your data is transferred outside India, we ensure that the transfer is conducted in compliance with the applicable laws, including the Digital Personal Data Protection Act, 2023.

9. Grievance Redressal

If you have any concerns or complaints regarding your privacy or data protection, you can contact our Grievance Officer at info@galaoptics.com or +91 8866008988. The Grievance Officer will respond to your complaint within a reasonable time frame, in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and we encourage you to review this policy regularly.

11. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: info@galaoptics.com

Phone: +91 8866008988

Address: Gala Optics, 5 Jaya Talkies Compound, SV Road, Borivali West, Opp Borivali station, Mumbai 400092