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FREQUENTLY ASKED QUESTIONS

Our Expert Answers
1. What are your store hours?
We are open Monday to Sunday, from 10:00 AM to 9:00 PM.
2. Where is Gala Optics located?
Our store is located at: Gala Optics, 5 Jaya Talkies Compound, SV Road, Borivali West, Opposite Borivali Station, Mumbai 400092, India.
3. How can I contact Gala Optics?
You can reach us at +91 8866008988 or email us at info@galaoptics.com for any inquiries.
4. Do you offer eye exams?
Yes, we offer comprehensive eye exams conducted by certified optometrists. You can book an appointment by calling us or visiting our store.
5. What types of eyewear do you offer?
We offer a wide range of eyewear, including prescription glasses, sunglasses, and contact lenses from top brands. Our eyewear range is from ₹ 500 to ₹ 250000
6. Do you provide customized lenses?
Yes, we provide customized lenses, including progressive, bifocal, and blue light blocking lenses. Our team can help you choose the best option based on your needs.
7. Can I get my prescription glasses repaired at Gala Optics?
Yes, we offer repair services for most types of prescription glasses. Visit our store or contact us to know more about the services we provide.
8. What is your return and exchange policy?
We accept returns and exchanges within 15 days of purchase, provided the product is in its original condition and packaging. Custom-made lenses and prescription eyewear are not eligible for return or exchange
9. Do you offer home delivery?
Yes, we offer free home delivery within India. International Shipping charges and delivery times may vary based on your location.
10. Can I order glasses (lenses) online?
Currently, we do not offer online purchasing directly through our website. However, you can browse our eyewear and sunglass collection online and visit our store to make a purchase.
11. Do you offer discounts or promotions?
We frequently run promotions and discounts on selected eyewear. Follow us on Instagram @galaoptics to stay updated on the latest offers.
12. How can I stay updated with new arrivals and offers?
You can subscribe to our newsletter through our website and follow us on Instagram @galaoptics for updates on new arrivals and exclusive offers.
13. Do you offer vision insurance?
We do offer insurance on Frames and Lenses from EssilorLuxottica. Do reach out to us for further details.
14. Can I bring in my existing prescription for new glasses?
Yes, you can bring in a valid prescription from your optometrist, and we will help you find the perfect frames and lenses based on your needs.
15. How do I know which frame size is right for me?
Our trained staff will assist you in finding the right frame size based on your face shape, style preferences, and comfort. You can also refer to the size guide available in-store.
16. What brands do you carry?
We carry a wide variety of premium brands, including Ray-Ban, Oakley, Prada, Gucci, Maybach, YSL, DITA and more. Our collection includes both international and Indian brands to cater to different styles and preferences.
17. How often should I get my eyes checked?
We recommend getting your eyes checked every 1 year, or more frequently if you experience any changes in your vision or discomfort.
18. Can I replace the lenses in my current frames?
Yes, we can replace lenses in your existing frames if they are in good condition. Bring your frames to the store, and our experts will guide you through the available lens options.
19. What should I do if my glasses break?
If your glasses break, bring them to our store for a professional assessment. We will let you know if they can be repaired or if a replacement is necessary.
20. Do you offer kid’s eyewear?
Yes, we have a special collection of frames and lenses designed specifically for children, including durable, lightweight options from Rayban Kids, Oakley Kids, Vogue Kids, Pitt and Mitt, SeeSaw etc.
21. What is the warranty on your products?
We offer a standard warranty on all our eyewear products, covering manufacturing defects (excluding physical damage). Warranty details may vary depending on the brand and product. Most of the brands have a 1 year warranty. Please ask our staff for more information.
22. How do I clean and maintain my glasses?
Use a microfiber cloth and lens cleaner to clean your glasses. Avoid using harsh chemicals or tissues that may scratch the lenses. Our team can provide tips and products for proper eyewear maintenance.
23. Can I get sunglasses with my prescription?
Yes, we offer a variety of prescription sunglasses with different lens options, including polarized, tinted, and transition lenses.
24. How do I book an appointment for an eye exam?
You can book an appointment by calling us at +91 8866008988 or by visiting our store. Walk-ins are also welcome.
25. Do you provide digital eye strain solutions?
Yes, we offer specialized lenses designed to reduce digital eye strain, including blue light blocking lenses like Essilor Crizal Eyezen, Zeiss DigitalMe lenses. Our staff can recommend the best options for your screen time needs.
26. What is your process for buying new glasses?
Visit our store for a personalized consultation. Our team will help you choose the right frames and lenses, conduct an eye test if needed, and place your order. We will notify you when your glasses are ready for pickup.
27. Can I get contact lenses with a prescription from another optometris
Yes, we can provide contact lenses based on a valid prescription from any certified optometrist. We also offer trials to ensure you are comfortable with your new lenses.
28. What payment methods do you accept?
We accept cash, credit and debit cards, cheques, bank transfers, UPI payments, and most digital wallets. Please ask our staff for more details on payment options.
29. How long does it take to get my glasses ready?
The turnaround time for glasses varies depending on the type of lenses and frames chosen. Basic single vision glasses can get ready in 1 hour. Typically, for progressives it takes 3-5 days for most orders. Custom lenses may take longer.
30. Do you offer gift cards?
Yes, we offer gift cards that can be purchased in-store and on our website. They are a great option for gifting eyewear to family and friends.
31. Can I get Rayban sunglasses with my prescription?
Yes, we offer a variety of prescription Rayban sunglasses with different lens options, including polarized, tinted, and transition lenses.
If you have any additional questions, please feel free to reach out to us at +91 8866008988 or via email at info@galaoptics.com.